501 Platform Privacy Policy — Protecting Your Data
This document explains how the 501 platform collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority.
Last Updated: January 2026
1. Information We Collect
When you register and use the 501 platform, we collect certain categories of information to ensure the service operates smoothly and securely for Malaysian users.
Account Information
This includes your full name, Malaysian phone number, email address, and the password you create at registration. This information is required to verify your identity and protect your account from unauthorized access.
Device and Browser Information
The 501 platform automatically records technical information such as device type, operating system, browser model, IP address, and language settings. This data is used to ensure the platform performs optimally across all user devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment method details such as FPX or Touch 'n Go. Full bank account numbers are not stored in our system — payment processing is handled securely by third-party processors.
Usage Data
We record activity on the platform including games played, bet amounts, session times, and interactions with features. This data helps us improve the user experience and detect any unusual activity.
2. Purpose of Data Use
Information collected by 501 is used solely for the following purposes:
- Account Management — verifying identity, processing logins, and securing your account.
- Transaction processing — handling MYR deposits and withdrawals accurately and securely.
- Customer Support — enabling the 501 support team to address inquiries and resolve issues promptly.
- Platform Improvements — analyzing usage patterns to enhance performance, interface, and offered content.
- Platform Communication — sending important notifications related to your account, policy updates, or relevant promotions.
- Legal Compliance — meeting compliance requirements and preventing fraud and money laundering.
501 does not sell, rent, or trade your personal information to any third parties for marketing purposes without your consent.
3. Cookies and Session Tracking
501 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
There are three types of cookies we use:
Required for basic login functions, session security, and transaction processing. Cannot be disabled.
Collects anonymised usage data to help us understand how users interact with the platform.
Save your preferences such as language and display settings for a more convenient experience on return visits.
You can manage cookie settings through your browser, but disabling essential cookies may affect overall platform functionality.
4. Data Storage, Security & Sharing
Technical Security
All data transmitted between your device and 501’s servers is protected by SSL encryption protocols. Sensitive data like passwords is stored in hashed form and cannot be read even by internal staff. Access to user databases is limited to authorized personnel and continuously monitored.
Retention Period
Account information is retained for as long as your account remains active. Following account closure, data required for legal compliance or dispute resolution may be kept for an additional period as stipulated by applicable legal requirements.
Third-Party Sharing
501 may share limited information with third parties only under these circumstances: authorized payment processors for MYR transactions, game providers for technical purposes, or legal authorities when required. In all cases, only the minimum necessary data is shared.
5. User Rights & How to Contact Us
As a 501 platform user in Malaysia, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about your account at any time.
If your information is inaccurate or outdated, you can request corrections via your account settings or by contacting support.
You may request account deletion and removal of personal data subject to applicable legal compliance requirements.
To submit any privacy-related requests, policy updates, or inquiries about how your data is handled, please reach out to the 501 support team at:
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week
- For general questions, visit FAQ page us
501 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via notice on the platform. Continued use after such changes are effective constitutes acceptance of the updated policy.
Questions About Your Privacy or Account?
The 501 support team is ready to assist with any privacy, data security, or account management questions. Contact us or explore our help center.